client rapport

Building a rapport between you and your client

As a personal trainer, it’s so important you build a great relationship between you and your client. These are the people you will be working with. These are the people who will recommend you to a friend. These are the people who are investing their time and money in you.

Building a rapport with your client doesn’t come easy. It takes time, hard work and a lot of dedication. But the rewards are worth it.

Here are five ways to help create a better relationship with your client:


This is key. The more your client trusts you, the more they are able to open up and talk to you about their goals and even barriers that they face. Don’t try and con your client. Be honest with them. If you think that their targets are too high, tell them. If you think they aren’t working hard enough or can go even further, then push them. Don’t hide anything from client. People are very aware when they aren’t being told the truth. Remember, trust works both ways. The more honest you are with them, the more they are with you and the quicker you can reach the end result.

Strive for success

As a personal trainer, your client’s aspirations are the most important thing. That should be your sole focus. You should be obsessed with getting the best out of your client, and smashing through each target. Enthusiasm is infectious. Your client will want to work harder and go above and beyond not to let you down.

Going that extra mile

The session doesn’t end when your client goes home. Going that extra mile will help convey to your client that you are there to help. A friendly email asking how they are getting on, or a text with a brief reminder of that 5k park run they should be doing this morning helps build a better working relationship with your client.

It’s not about the money

There is nothing worse than a personal trainer pressurising a client into signing up to a number of pre-paid sessions. It stresses them out and creates an air of animosity and reluctance. Clients want to know that their health is your priority, not the coins and notes in their pocket. A sure-fire way to demolish a good relationship with a client is to focus on money and payments rather than health and fitness. Trust us, once they know where your priorities lie, they will want to sign up.

Invest in them

Without your clients, you aren’t a personal trainer. You’re just a guy with a lot of time on your hands. Invest in your client. Go above and beyond. Build a relationship with each individual client. Be personable, friendly and considerate. You need them more than they need you. Once you have that connection, they will keep coming back, and even tell their friends to come and join.

How to motivate your clients to achieve more – be SMART!

Cricket World Cup 2015 Preview

Cricket World Cup 2015 Preview – England’s Chances

England are back at the scene of their most agonising one day cricket encounter; the Melbourne Cricket Ground (MCG). In that 1992 World Cup Final, Graeme Gooch’s experienced England team  lost to Imran Khan’s Pakistan by 22 runs. The 1992 Final represents the closest England have ever come to lifting cricket’s most prestigious trophy. Perhaps the most worrying aspect is that this was 1992, nearly a quarter of a century ago, and the best they have managed in the intervening period has been a place in the quarter finals.

Unfamiliar sub-continent pitches have been their undoing in previous tournaments and expectations are low this time for what is after all a young, inexperienced but highly talented team. They start their 2015 World Cup campaign at the epic MCG this Saturday against who else but the old foes Australia in front of what will be a sold out 100,000 partisan crowd.

Eoin Morgan

Eoin Morgan replacing Alistair Cook as England’s one day captain was an extremely bold decision, but one that should “bear fruit” for England in the future, if not in this tournament then definitely in the next which we will host in four years’ time.

Eoin Morgan has been the shining light of English one day cricket over the last six years since he made the switch over from Ireland, almost carrying the team on occasions with his free spirited, innovative brand of cricket, which should energise the rest of the squad, not just in the upcoming World Cup in Australia and New Zealand, but over the next four years building up to the 2019 tournament.

Morgan’s form has been very hit and miss though over the last 18 months which is probably why the selectors took so long to put Alistair Cook out of his misery, but Morgan has shown that he thrives under the pressure of leading the team with a real captain’s knock in the first ODI of the tri-series just a few weeks back.

England were on the verge of crumbling at 69-5 when Ravi Bopara departed, but a real gutsy innings of 121 from the out-of-form skipper led England to a respectable score of 234. It gave England something to bowl at but they were soundly beaten by the Aussies with 10 overs spare.

It’s fair to say that if Eoin Morgan has a good World Cup, then so too will England.

England’s Chances – The Dark Horses

England, on paper, have by far the most exciting one day cricket team most of us can remember.

For once we have match winners throughout the whole order, Moenn Ali has shown that he can deliver match winning performances on the big stage with bat and ball over the last 12 months. His opening partner Ian Bell has been in the form of his life since touching down in Australia, so exciting times at the top of the order.

James Taylor at three has been an absolute revelation for English one day cricket and shows the intent for England to move away from their past errors. He has shown he can be the rock to build around in a crisis, or an explosive presence should the situation require.

The middle order is made up of three very different one day players, Joe Root at four has everything needed to be the mainstay of English Cricket for the next decade, so he’s the perfect man to have high up the order. He can adapt brilliantly to the conditions on offer or the match situation and therefore Joe Root should go well.

Eoin Morgan at five is, when on song unplayable. He can hit any bowler in the world to wherever he desires and as mentioned earlier and England’s chances could rest of the performances of their skipper.

Wicket-keeper batsmen, Jos Buttler has got the potential to be the most electrifying one day cricketer England have ever produced. He can hit 360 degrees around the ground with his now quite common ramp shot bringing boundaries a plenty. But it is his calmness on and off the field which has earned him the vice captaincy, at the age of 24 showing he has the respect of the dressing room and coaching staff. If Jos Buttler has a great World Cup it will be a joy to watch for all, but will give England a great chance.

The bowling department is very strong for England and in James Anderson and Stuart Broad, England have two of the world’s best with 437 ODI wickets between them. It will be interesting to see how they both go after coming back from long term injuries.

Taking early wickets will be key in this World Cup as flat pitches and hot weather in Australia and New Zealand will make it a nightmare for teams if batsmen get going. So throw Steven Finn into the mix with Anderson and Broad and England have three genuine wicket taking options throughout the innings which has gone a begging in previous World Cups.


I think the “dark horses” tag suits England best, because there is a lot of talent in that squad, they just haven’t got the experience that most of the tournament favourites have. Many believe one of Australia, New Zealand or South Africa will be lifting the trophy in Melbourne on the 29th March but England can reach the semi-finals, and from there anything can happen. A good toss to win, a match winning individual performance or a great catch could take them all the way. Well at least that’s what the heart says.

Winner: Australia

Surprise Package: England

Player of the tournament: AB DeVilliers (South Africa)

Matt's 12 Stone Challenge

Halfway There – Matt’s 12 stone challenge

When I started this challenge, just over three months ago, I don’t think I realised just how hard it would be to put weight on, but in the right way. Of course I could have piled two stone on very easily by eating three or four ‘junk’ meals each day, and doing little to no exercise, but that wasn’t my challenge.  My challenge was to put on two stone and for people to not necessarily notice.

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American Football

American Football: where do I sign up?

This weekend the New England Patriots will take on the Seattle Seahawks in a bid to become the 49th winner of the Super bowl and take home the prestigious Vince Lombardi Trophy.

Super bowl Sunday is the biggest sporting event of the year, with an estimated 150 million people watching it worldwide.

In the past, Brits have been a little sceptical of the sport. To many it was a softer version of rugby. But opinions are changing, and this Sunday, thousands of people across the UK will stay up throughout the night to watch the match.

A large part of this is down to the National Football League’s (NFL) International Series, which has seen at least one game played annually at Wembley since 2007.

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Kenpo – The beautiful but brutal art

We caught up with Carl Bell, a colleague at insure4sport as he looks to make a comeback after a 10 week layoff after a serious hernia operation. Before his injury Carl was all set to gain his yellow belt after eight months of hard training but unfortunately the injury has set him back. He hopes to comeback stronger than ever, he has given us an overview of the art of Kenpo, and his plans for progression.

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fitness apps

Fitness apps for 2015

So many people want to get fit and lose weight but aren’t prepared to fork out such hefty sums for gym memberships.

We live in an age where social media and digital interaction has never been greater. According to, seven in 10 people now own a smart phone, so it comes as no surprise that fitness app – many of which are free – are becoming so popular.

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The Most Unforgettable Sporting Accidents

2014 gave us another incredible year of sport with the Winter Olympics, Commonwealth Games and World Cup providing us with plenty of sporting news throughout the year. However mixed with the successes were the heartbreaking stories of injury for some athletes. Inspired by the determination of some of these sports men and women we have put together a timeline of some of the most unforgettable sporting accidents of all time.

From dislocated limbs and broken bones to brain damage and severed arteries, athletes from around the world have suffered some of the most horrific injuries possible whilst playing the sport they are most passionate about. Although some of the injuries we have featured have been life threatening, every athlete has proven their dedication to their sport by working hard to rehabilitate themselves and return to compete once more.

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i4s header

Sports Insurance Sale Continues!  

You can now get yourself prepared for a 2015 packed full of training, trials and tribulations by getting  comprehensive cover for your chosen sport from just £39.99 per year.

This is perfect timing as we know that there will be many New Year Resolutions over the coming weeks to get fit, take on a physical challenge, achieve that desired summer beach body, improve sporting skills, take up a new sport or to simply win more. With sports insurance, you’ll have the peace of mind to push yourself to achieve your very best.

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Matt's 12 Stone Challenge

Matt’s 12 stone challenge – Early Improvements

It’s been nearly a month since I last wrote about my challenge and I’m pleased to announce that things are going really well. My fitness has vastly improved in the last four weeks, which I think is down to setting myself regular targets to beat, and being motivated to achieve them and by pushing myself to beat these targets.

I have being focusing my cardiovascular training into four main areas in the gym;

  • Treadmill
  • Cross-trainer
  • Rowing machine
  • Cycling machine

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How to motivate your clients to achieve more – be SMART!

As a Personal Trainer your job is to get the most out of your clients and maximise results no matter how big or small their goal is. They’ve called on you to help, and it’s down to you to unlock their door that leads to progression.

One of the biggest ‘doors’ that prevent people from achieving what they want is motivation. Or to be more precise: a lack of motivation. Without motivation, will power and downright grit and determination, goals will fall by the way side, results will flounder and progression will come to a standstill.  One of your jobs, as a Personal Trainer, is to ensure this never happens, and it’s all about being SMART.

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